Intro Live Cat
Giving your applications the title of a whole Category of applications is quite a daring move. Their title”LiveChat” certainly sends a message out:”we want to shape the market.” We’ll find out if that is true. Live Cat
It’s worth noting that unlike other providers in this area, LiveChat invoices you a concurrent user. That means one seat may be used by numerous agents, which can be very advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you want more than only four themes and a complete discussion history, you ought to have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We realize that when you make a decision to Purchase Live Chat Software it is important not only to observe how pros assess it in their reviews, but also to find out if the actual people and businesses that buy it are actually satisfied with the item. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat reviews across a wide selection of social networking sites. The information is then presented in an easy to digest form revealing how many people had negative and positive experience with LiveChat. With that information at hand you should be equipped to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It comes with tools which you could use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to converse with clients and potential customers directly on your sites and in real time.
There are 3 Major components of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of attributes and Capabilities, and likely the greatest number of tools among the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become among the very outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your visitors in real time. You are able to check if they are using shopping cart, or abandoning an order–and invite them to talk in case they do. Your helpdesk team agent can speak to more people in less time compared using a phone agent. The software can quickly create reports for each of your helpdesk staff representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to measure the speed of your group’s answers and assess how to improve the service. Live Cat
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk performance with its ticketing system built into the stage. With this , you gain a significant advantage over your competitors, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot manage, and allows you to get rid of lengthy queues while engaging clients with your fast answers. Its ticket management capability allows to supply tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports which may be used to identify areas which may be improved and optimized. It’s possible to quantify chat duration, first reaction times, and traffic traffic. These reports, together with staffing forecast, can enable you to correct the number of agents to cover all chats. Customers can also find the number of chats, achieved goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and management for example easily changing any portion of the chat window, both in terms of looks as well as behavior. You could even add your personal social networking buttons so that your clients can reach your lover page directly from chat, and even customize agent profiles not only with titles and names but also with actual photos to get the best outcomes. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce revenue and service providing you not only an efficient and dependable communications platform with your clients, but also aims and revenue tracker. Embedding a few lines of code on your own websites and you are good to go, permitting a real-time tool to engage and interact with your visitors or customers, and quantifying the outcomes of these engagement. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime global access and functionality for your internet business. Live Cat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees at the background she had been asking for a return policy. As he expects — she would like to reunite her sneakers. As it’s Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the chat because”return”.
Characteristics: discussion background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a specific merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a purchase. John leaves a favorable comments about company’s customer service.
Features: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to understand what is store’s return policy. She wants an reply to her question as soon as possible but she does not like making calls. Luckily, she can start a conversation with a live conversation representative. Jane types in her question oblivious that Dave can already see what she’s writing. As her question is rather a common person, Dave enters a previously saved material, so he does not have to write it over. Jane sends her message and inside a second she receives a link to the return policy along with a full explanation of steps she should take. She completes the chat and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (roughly $39 billed monthly) Ideal for full-time assistance team
Company Plan: $50 each seat/month billed yearly (roughly $59 billed monthly) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our site before, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this station and can be managed more easily by your group with various statuses (open( pending, solved).
It is not the cheapest live chat applications but certainly among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of acquiring a live chat program, I think that they would need to look no more. Live Cat