Intro Live Cat
There’s no reason live chat should not be simple. Live Cat
It’s all about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a much too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program which helps small businesses deliver instant answers and convert more prospects.
You are not going to find anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let’s have a deeper look to the live chat system to know who it is best for and all of those features are impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their website. Its features include unlimited brokers, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s normally positive ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is easy to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
An individual who left a favorable overview of Chat on G2 Crowd stated that they were in a position to convince customers to commit to a purchase within moments of communication via the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about becoming timed out without notifications. He clarified that this makes it hard to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you may track your visitors. By way of example, if you are sitting on the Chat backend you have the ability to see which users are browsing your site in real time. So if someone is considering a pair of sneakers that you sell on your website, you understand exactly what to start talking about, and you even have the tools for making canned responses for certain parts of your website. Live Cat
The obvious beginning to this particular review is that the true chat interface. Does this feel useable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the representative about the backend sees all the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats arrive in real time ), but in addition, it allows you to view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you’re available for chatting so that customers know when you are online.
Implementing a chat box on your website only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like before, during and following the conversation. Feel free to modify around colours, set causes for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the move. For example, if you need to leave the workplace but still wish to give the best support out there, you won’t need to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are all carried over to the cellular apps. You’ve got settings for actually carrying out the chats, together with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer service is constantly managed, since it functions just like texting from your cell phone.
The coverage is one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting reports, but it provides amazing graphs and imagery for seeing chat metrics over time. You can track your client satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other solutions you’ll find for live chat. By way of instance, a blog is supplied for reading about updates and suggestions, while the Guides page is full of information about the best way best to sell online, the way to manage rude clients, how to get more live chats and more.
The FAQ page gives you an idea about what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email support in-app and on the website for many plans. Live Cat
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the provider offers a strong free plan you could continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get together with the free package.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 website, boundless chats each month, per one day discussion history and native mobile apps.
Starter — For $20 per month you get support for two users, two websites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the former plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the former plan and support for ten consumers, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for people just testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this article to learn more about how using a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which may assist you in keeping down expenses. In this article, we discuss with you some responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not pleased with their services. Read the following instructions to find out the cancelation terms along with other specifics.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is essential that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and small operations with only a few products and one rep. The Starter Plan is probably the most common, although the Development Strategy gets up there for businesses with large aid groups. Live Cat