Summary Live Cet
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Live Cet
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: discounts!
What I liked about the Signing up process is that I could see just how many measures are nonetheless left. Following is a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox section, available from the program’s sidebar — there territory all the incoming requests from your clients. Then, we have a segment invisibly, where you are able to view your current conversations. It looks like this:
When conversing with your Customers you can immediately check their data this handy little attribute is put on the correct and it is invaluable when targeting your clients’ needs. What is more, below we’ve site visitors section, informing us about each the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, fast reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and another one may be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Live Cet
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo will not make you change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time searching through your shop on mobile, they will surely find it rather convenient.
If that is not enough, They are throwing an API for programmers, which is the whole documentation programmers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer services.
Concerning the Plan, The entire website looks very nice and I may even say that UX doesn’t lack in that section. There’s one thing which confused me when I had been on the main site , I clicked on the chat window three days, until I understood that I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone online chat!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are searching for a basic live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I believe that they’re really good in what they provide, and I believe They’ll be scaling and providing different programs with a wider selection of attributes To satisfy their future clients. Live Cet