Background Live Cet
There is no reason live chat shouldn’t be simple. Live Cet
It is all about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online shops offer you a much too intimidating interface using tools which are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more prospects.
You are not likely to locate anything crazy with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with clients who want answers quickly.
So let’s take a deeper look into the live chat platform to know who it is best for and which of those features are impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and determined that it has generally favorable ratings. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a favorable review stated that the app is easy to set up and navigate because of its user friendly interface. They also like the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they were able to convince customers to commit to a buy within minutes of communicating through the app. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out with notifications. He clarified that this makes it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may track your visitors. By way of instance, if you’re sitting on the Chat backend you’ve got the ability to view which users are browsing your website in real-time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand exactly what to start talking about, and you have the instruments for making canned answers for specific parts of your website. Live Cet
The obvious start to this particular review is the actual chat interface. Does this feel useable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your site before, the representative about the backend sees all the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the talks come in real-time), but in addition, it lets you see previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are offered for chatting so that clients know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the chat box appears like before, during and after the dialog. Don’t hesitate to change around colours, set causes for when the chat box pops open and configure the forms that you want people to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would like to manage live chats while on the move. By way of example, if you have to leave the office but still wish to give the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are all carried over to the mobile apps. You’ve got settings for actually carrying out the talks, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who is on your website in real time. Your customer support is continually managed, since it works just like texting from your phone.
The reporting is just one of the strongest parts of Chat, because it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you will discover for live chat. By way of instance, a site is provided for reading about updates and suggestions, while the Guides page is filled with advice on how to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the support team are potential and they also offer email support in-app and about the website for many plans. Live Cet
Pure Chat does not have a free trial. However, you don’t need one at all, since the company offers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced too, along with the monthly obligations bring along a wide set of characteristics that you don’t get together with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, one website, boundless chats per month, per one day discussion history and native cellular programs.
Starter — For $20 per month you receive support for two users, two websites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 per month you get everything from the former plan and service for ten consumers, five sites, an unlimited chat history and the ability to eliminate the Chat branding.
We like the Free program for people simply testing out the system, but the true operation comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that may help you keep down expenses. In this report, we discuss with you some answers from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not satisfied with their services. Read these instructions to find out the cancelation terms and other details.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s important that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with large support groups. Live Cet