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There is no reason live chat should not be simple. Live Ch
It is about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for online stores offer you a far too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small businesses deliver instant replies and convert more prospects.
You are not likely to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather simple to communicate with customers who want answers fast.
So let’s have a deeper look into the live chat system to understand who it is best for and which of those features are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the net and determined that it has normally positive evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to set up and navigate due to its user-friendly interface. They also like the way the tab switches into a email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive review of Chat on G2 Crowd said that they have been able to persuade customers to commit to a purchase within minutes of communicating through the app. He also likes how the tool supplies them with a way to answer clients’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it difficult to maintain agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time is dependent upon how well you may track your visitors. For instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are browsing your site in real-time. So if somebody is considering a pair of shoes you sell on your site, you know precisely what to start speaking about, and you have the tools for creating canned answers for specific components of your website. Live Ch
The obvious start to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your website before, the agent on the backend sees each of the customer information and interactions that have happened before. It functions exactly like an instant messenger, (in which the talks come in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes from, and you can schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a conversation box on your website only takes a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like prior to, during and following the conversation. Feel free to modify around colours, set triggers for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You’ve got the opportunity to go with the default option stylings (which can be fine,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would like to handle live chats while on the go. For example, if you have to leave the office but still want to give the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all the features that you would find on the normal dashboard are taken over to the mobile apps. You have settings for actually executing the talks, along with setting your accessibility, managing transcripts and more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who’s on your site in real time. Your customer service is constantly managed, since it functions just like texting from your cell phone.
The coverage is just one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. You can monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. By way of example, a site is supplied for reading about updates and tips, while the Guides page is filled with advice about how best to sell online, how to handle rude clients, the way to get more live chats and more.
The FAQ page gives you an idea about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks as if you’ll have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email service in-app and about the web site for many plans. Live Ch
Pure Chat does not have a free trial. But you don’t want one at all, since the provider offers a solid free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get together with the free package.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, one site, unlimited chats per month, per 1 day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything from the previous plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the former plan and support for ten users, five websites, an infinite chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free plan for individuals simply testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that may assist you in keeping down expenses. In this article, we discuss with you a few responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who are not pleased with their services. Read the following instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the software integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan gets up there for businesses with large support teams. Live Ch