Why Select Crisp? Live Char
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way it is possible to make the right decision for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you also. Live Char
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat before, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still functions, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing seems to outperform the advantage. So our decision was apparent at the moment: we needed to proceed.
We found 14 days background, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live chats we tried had this feature, some at higher price tags, others combined with a badly executed search feature, therefore the history wasn’t accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we make because we actually wish to make contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They believe the same way we do at Storyblokwe do not wish to restrict the user to the usage of this system (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all options we tested and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send pertinent content based on some metrics people live talks offer. In all honesty, we are not sending many mails, because we hate spam on our side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is simple and satisfied our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Interesting, it’s something you can control. You could choose one accounts for the entire team (which is cheap with most options ), or you could go for a single seat for each team member. Since we like to have that personal approach to our clients the notion of using one account for the entire group was dropped immediately. We have begun to compare the first paid program contrary to the majority of the high tier plans to see the way the cost scales . The greatest prices we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for testing. Live Char
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools – so we focused on how they work and function with Slack. We analyzed some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we contrasted the lower tier programs and feature together with the highest tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those feature we didn’t need but would have to cover. We’re glad to state we think we got the best fit for us, maybe it will fit as nicely for you. We found the listing of 8 facets above is all you need to find your best match.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We might have had exactly the same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all clients who are searching for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are thankful we made that decision. If you’ve got a question or want to inform us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us with Crisp! Live Char