Background Live Char
There’s no motive live chat shouldn’t be easy. Live Char
It is all about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online shops offer you a much too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small businesses deliver instant answers and convert more prospects.
You are not going to locate anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with clients who need answers fast.
So let’s have a deeper look into the live chat system to understand who it’s ideal for and all of those attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their site. Its attributes include unlimited agents, unlimited chats, complete chat history, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally positive evaluations. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is simple to setup and navigate due to its user friendly interface. They also enjoy how the tab switches into an email form when each of the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they were able to convince customers to commit to a purchase within minutes of communicating through the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you may track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your site in real-time. So if somebody is looking at a pair of sneakers that you sell on your website, you know exactly what to begin speaking about, and you even have the tools for making canned responses for certain parts of your site. Live Char
The obvious beginning to this review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the talks come in real time ), but it also lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like prior to, during and following the dialog. Don’t hesitate to change about colors, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which is nice,) however, the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who’d like to handle live chats while on the go. For example, if you need to leave the office but still wish to give the best support out there, you won’t need to worry about it using a mobile app.
Pretty much all of the features you would find on the regular dashboard are all carried over to the mobile programs. You’ve got settings for actually carrying out the chats, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your site in real-time. Your customer service is continually handled, since it works like texting from your phone.
The reporting is one of the strongest sections of Chat, because it not only gives you the performance for exporting reports, but it supplies amazing graphs and vision for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you’ll find for live chat. By way of example, a blog is provided for reading about updates and tips, while the Guides page is full of information about how to sell online, the way to handle rude clients, the way to get more live chats and more.
The FAQ page offers you an notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are potential and they also offer email service in-app and on the website for all plans. Live Char
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the company delivers a solid free plan you can continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of features you don’t get together with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for one user, one website, boundless chats per month, per one day discussion history and native mobile programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five users, three sites and 90 days of chat history.
Growing — For $100 a month you get everything from the previous plan and support for ten consumers, five sites, an unlimited chat history and the capacity to remove the Chat branding.
We like the Free plan for individuals just testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which can help you keep down expenses. In this article, we discuss with you a few answers from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that aren’t pleased with their services. Read these directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anyplace.
When choosing a live chat software, it is important that the software integrates with other software your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with large support groups. Live Char