Why choose Crisp? Live Chat 4
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect decision for your business and startup as well. You will know how to compare live talks and that metrics could be significant for you also. Live Chat 4
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat earlier, which shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality service and not quantity as well as the pricing seems to outperform the advantage. So our decision was clear at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the price scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tagsothers together with a badly implemented search feature, and so the background wasn’t accessible. With Crisp, the unlimited history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their search works exceptionally well.
How many contacts do we want?
We tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t limit on the contacts we make because we actually want to earn contact with all of them. Unlimited contacts was what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They think the identical way we do at Storyblokwe don’t want to restrict the consumer to the use of this machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those causes are a fantastic way to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part is available in most solutions we analyzed and mainly available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live chats provide. To be honest, we’re not sending many mails, because we hate spam on the side. So we like to send specific emails to particular target groups and : we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The broker seats is kinda Intriguing, it’s something that you can control. You could choose 1 accounts for the whole group (which can be cheap with most options ), or you could go for a single seat for every team member. Since we want to have this personal approach to our customers the idea of using one accounts for the whole team was dropped instantly. We’ve begun to compare the first paid program against the majority of the high tier programs to see how the price scales . The highest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat 4
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools – so we concentrated on how they operate and perform with Slack. We analyzed some of them and many are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower grade plans and attribute together with the maximum tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of that expensive”end” and those feature we didn’t need but would need to pay for. We are glad to state we think we got the very best fit for us, maybe it will fit as well for you. We found the list of 8 facets above is all you want to find your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and do recommend it to all of customers who are searching for a live chat themselves. We’ve upgraded to the Crisp endless plan a while ago, and are glad we made that choice. If you have a query or wish to tell us about your experience with Crisp along with other live chats, feel free to drop us a comment below or send a tweet or talk to us with Crisp! Live Chat 4