Overview Live Chat 4
Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Live Chat 4
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are still left. Following is a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, available from the program’s sidebar — there land each the incoming requests from the customers. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information this handy little feature is placed on the correct and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about each the folks on our website.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they want to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to 5 agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have only two plans: one is quite basic and the other one might be insufficient if you are working with partnerships businesses. However, as always, it all depends on what you require. Live Chat 4
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for accompanying customers on the website, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, which is the whole documentation programmers can utilize if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations however but they have been on the market only for 4 years — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also supply reports which track the quality of your customer services.
Concerning the design, The whole site looks really nice and I can also say that UX does not lack in that department. There is 1 thing that confused me when I had been on the primary site I clicked on the conversation window three days, before I realized I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are looking for a standard live chat option, it truly does come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I think They’ll be scaling and providing other plans with a wider range of attributes To meet their future clients. Live Chat 4