Intro Live Chat Account
There is no reason live chat shouldn’t be easy. Live Chat Account
It’s all about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface with tools that are overkill for such a rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses deliver instant replies and convert more leads.
You are not likely to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather easy to communicate with clients who need answers fast.
So let us have a deeper look into the live chat platform to understand who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat program that lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally positive evaluations. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the program is simple to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive review of Chat on G2 Crowd said they have been able to convince customers to commit to a purchase within moments of communication through the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra complained about becoming timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you know exactly what to begin talking about, and you have the instruments for creating canned answers for certain parts of your website. Live Chat Account
The obvious start to this review is that the actual chat interface. Does it feel usable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees each the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats come in real-time), but it also allows you to see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the chat box appears like prior to, during and following the dialog. Don’t hesitate to modify around colors, set triggers for when the chat box pops open and then configure the forms that you want individuals to fill out before talking to you.
You’ve got the chance to go with the default stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would like to handle live chats while on the move. For instance, if you need to leave the office but still want to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all the features you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually executing the chats, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your website in real time. Your customer support is continually handled, since it works like texting from your phone.
The reporting is just one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other options you’ll find for live chat. For example, a site is supplied for studying about updates and tips, while the Guides page is filled with advice on the best way to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also offer email support in-app and about the website for many programs. Live Chat Account
Pure Chat does not have a free trial. But you do not want one at all, because the company delivers a solid free plan that you could continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a broad set of features you don’t get with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, unlimited chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 a month you get support for two consumers, two sites, unlimited chats per month, a 30 day chat background, native cellular programs, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything from the previous plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 a month you get everything out of the former plan and service for ten users, five sites, an unlimited chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for people simply testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how using a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which may help you keep down expenses. In this report, we share with you some responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that are not pleased with their services. Read the following instructions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is important that the program integrates with other applications your business is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and small operations with just a couple of goods and one rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for companies with large support teams. Live Chat Account