Why choose Crisp? Live Chat Adalah
In this article I’ll cover our Experience with Crisp, the reason we changed, and how it is possible to make the right decision for your company and startup as well. You may know how to compare live chats and which metrics could be important for you too. Live Chat Adalah
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality support rather than quantity as well as the pricing appears to outperform the benefit. Our decision was clear at that moment: we needed to move on.
We found 14 days background, 30 days History and history (for higher plans this is common), here the price scaling was intriguing. All live talks we attempted had this attribute, a few at higher price tags, others together with a badly executed search feature, and so the background was not available. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we make because we really want to earn contact with all of them. Endless contacts was what we were searching for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They think the identical way we do at Storyblok, we don’t wish to limit the user to the use of this system (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in most options we tested and largely available in the very first paid program.
Ability to send campaign messages
From Time to Time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send pertinent content according to some metrics those live talks provide. To be honest, we’re not sending many mails, because we hate spam on our side. So we like to send certain mails to particular target groups and again: we really enjoy the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Interesting, it is something you can control. You could choose one accounts for the entire team (which is cheap with most solutions), or you might go for a single seat for every team member. Since we like to have this personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We have begun to compare the first paid plan contrary to the majority of the high tier plans to observe how the price scales . The greatest costs we found were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and found that their highest bundle has unlimited agents seats included. Additionally, their free strategy permitted 2 agents, which was great for testing. Live Chat Adalah
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our tools – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to answer to your users using a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we compared the lower tier plans and feature with the highest tier plans, some are economical at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competition because of that expensive”end” and those attribute we didn’t need but might need to pay for. We are pleased to state that we believe we have the very best fit for us, maybe it will fit as well for you. We found the list of 8 facets above is all you need to find your own best match.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of clients that are searching for a live discussion themselves. We’ve upgraded to the Crisp endless plan some time ago, and are glad we made that choice. If you have a question or wish to tell us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send us a conversation or chat with us using Crisp! Live Chat Adalah