Why choose Crisp? Live Chat Adobe Muse
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect decision for your company and startup as well. You may understand how to compare live chats and which metrics could be important for you also. Live Chat Adobe Muse
How was that choice made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was intriguing. All live chats we attempted had this attribute, some at higher price tagsothers combined with a poorly implemented search feature, and so the history wasn’t accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that has been wrong – we made that mistake once. We can’t restrict on the connections we create because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do at Storyblok, we do not wish to limit the user to the use of this system (eg. Content entries or contacts), we would like to scale as their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on the exact same site for over 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think it’s a fantastic way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live talks provide. In all honesty, we’re not sending many mails, because we also hate spam on the side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of agents
The agent seats is rather Intriguing, it’s something you can control. You could choose 1 accounts for the whole group (which is cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to get that personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier plans to see the way the price scales again. The highest costs we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their highest bundle has unlimited agents chairs included. Additionally, their free strategy allowed 2 representatives, which was great for testing. Live Chat Adobe Muse
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not actually utilize integrations that much, but the one we use the maximum is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added most of our resources – so we focused on how they operate and function together with Slack. We analyzed some of these and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides one station to answer to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade programs and feature with the highest tier plans, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and changed from a competition because of that expensive”ending” and those attribute we didn’t need but would have to pay for. We are pleased to say we believe we got the very best match for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you need to find your best match.
We made contact with unbelievable great people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of clients who are searching for a live discussion themselves. We’ve updated to the Crisp endless plan some time ago, and are thankful we made that decision. If you have a question or want to tell us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us using Crisp! Live Chat Adobe Muse