Background Live Chat Advisor
There’s no reason live chat should not be easy. Live Chat Advisor
It is all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small businesses provide instant replies and convert more prospects.
You are not going to locate anything crazy with this tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with clients who need answers fast.
So let us take a deeper look into the live chat platform to know who it’s ideal for and which of those attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, boundless chats, full chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable ratings. We also shared its own available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is easy to setup and navigate because of its user friendly interface. They also like how the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a positive review of Pure Chat on G2 Crowd stated that they were in a position to persuade customers to commit to a buy within minutes of communication through the app. He also likes the way the tool provides them with a way to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that this makes it hard to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may monitor your traffic. By way of example, if you’re sitting on the Chat backend you have the capability to view which users are surfing your site in real-time. So if someone is considering a pair of shoes you sell on your site, you know exactly what to start speaking about, and you even have the instruments for making canned answers for specific parts of your website. Live Chat Advisor
The obvious start to this particular review is that the actual chat interface. Does this feel useable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent about the backend sees each the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (where the talks arrive in real time ), but it also lets you see previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and following the dialog. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and then configure the forms that you want people to fill out before talking to you.
You have the chance to go with the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the go. By way of instance, if you need to leave the workplace but still wish to give the best support out there, you won’t have to fret about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are all carried over to the cellular programs. You’ve got settings for actually executing the talks, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer service is constantly managed, since it works like texting from the phone.
The coverage is one of the strongest parts of Chat, because it not only provides you the functionality for exporting accounts, but it provides beautiful graphs and imagery for viewing chat metrics over time. You can monitor your client satisfaction to make decisions regarding your employees or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you will find for live chat. For example, a site is supplied for reading about updates and tips, while the Guides page is filled with advice on the best way to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you an idea of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks like you are going to have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are possible and they also provide email support in-app and about the web site for many programs. Live Chat Advisor
Pure Chat does not have a free trial. But you don’t want one at all, because the provider offers a solid free plan that you could continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of features that you don’t get together with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, one site, unlimited chats each month, per 1 day discussion history and native cellular programs.
Starter — For $20 a month you get support for two users, two websites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you receive everything from the former plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 a month you get everything from the previous plan and service for ten users, five sites, an unlimited chat history and the ability to eliminate the Chat branding.
We like the Free program for people simply testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may help you keep down expenses. In this report, we discuss with you some responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it’s important that the program integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is great for analyzing and tiny operations with just a few products and one rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for companies with big support groups. Live Chat Advisor