Introduction Live Chat Affiliate
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are lots of customizable aspects of this tool, and having live chat available on your own website is a process that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Affiliate
The Live chat program itself is a great deal more involved than your average client. You will have the ability to observe every one of the visitors that are on your site at any particular time, in addition to their IP address, their own referral source, their local time, operating system and much more. Though some of this information will be much more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You are brought to a website which seems somewhat old fashioned. It seems like it is packed with advertisements, but it is just a website edition of ProvideSupport. If you wont let this disturb you too much, you may read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons to your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with colour schemes and styles that fit your website’s most important theme.
If You Would like to match your own Site’s style, you are able to personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing chats between representatives. Another agent can follow-up the situation and answer within seconds. It is helpful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Chat Affiliate
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole site. The picture on the home page is a Stock image which provides you the impression that everything there does not have any character too. The movie tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your website, it certainly discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is your best alternative or each of the plans. They offer 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information provides you an insight into what customers are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the program, you may find there what you want to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of additional operators) can be retrieved with this absolutely free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with this”no hassle” kind of charging and support that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion is to provide this program a download, check it out for 30 days, and decide at the end of the free period if you would like to continue from there. Live Chat Affiliate