Overview Live Chat Agent Service
Provide Support is a Live Chat Service that may be implemented on sites and operated remotely as a third party customer. There are many customizable facets of the particular tool, and having live chat which can be found on your own site is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Agent Service
The Live chat app itself is much more involved than your average customer. You’ll have the ability to see each of the visitors which are on your site at any given time, as well as their IP address, their referral source, their local time, operating system and a whole lot more. While some of this info is going to be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You’re attracted to a website that looks somewhat old fashioned. It seems like it is packed with ads, but it is just a website version of ProvideSupport. If you won’t let that disturb you too much, you may read the next steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your mails, create a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. You can also add your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your own Site’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions between agents. Another agent can follow the case and reply within minutes. It is useful when an agent does not have the knowledge to address the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Live Chat Agent Service
Provide Support Disadvantages
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole website. The image on the home page is a Stock picture which provides you the belief that everything there doesn’t have any personality too. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer support on your site, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and annually. Paying annually is the ideal option or each of the plans. They offer 3 plans — small business with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info gives you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old look of the program, you might discover there what you want to give customer support to your clients.
Free Trial Period
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial period. Provide Support will not always harass you in the event that you do not take advantage of the supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of charging and service that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our very best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Live Chat Agent Service