Why Select Crisp? Live Chat Agent Software
In this article I’ll cover our Expertise with Crisp, why we changed, and how it is possible to make the perfect choice for your company and startup as well. You may understand how to compare live talks and that metrics could be significant for you also. Live Chat Agent Software
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to an”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the price scaling was interesting. All live talks we tried had that attribute, some at higher price tagsothers together with a badly implemented search feature, and so the history was not available. Together with Crisp, the unlimited history is currently available with their original paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we create because we actually want to make contact with them all. Unlimited contacts was what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do in Storyblokwe do not wish to restrict the consumer to the use of the machine (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic way to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component can be found in all solutions we tested and largely available in the very first paid plan.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send pertinent content according to some metrics people live talks provide. To be honest, we are not sending many emails, because we hate spam on the side. Therefore we want to send specific mails to specific target groups and : we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The broker seats is rather Intriguing, it’s something you can control. You could choose one account for the whole team (which is cheap with the majority of solutions), or you could go for one seat for every team member. Since we want to have this personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid program contrary to most of the high tier plans to observe how the price scales . The highest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their highest package has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for testing. Live Chat Agent Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The last few things you noticed that we contrasted the lower grade programs and attribute together with the maximum tier programs, some are economical at the start and be costly as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those attribute we didn’t need but might need to cover. We’re pleased to say that we believe we got the best match for us, maybe it will fit as well for you. We found the list of 8 facets above is all you need to find your own best fit.
We made contact with unbelievable great people (thank You!) And companies all over the world. We might have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all clients that are looking for a live discussion themselves. We’ve updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you’ve got a query or want to tell us about your experience using Crisp and other live chats, don’t hesitate to drop us a comment below or send us a tweet or chat with us using Crisp! Live Chat Agent Software