Introduction Live Chat Agents
There’s no motive live chat shouldn’t be easy. Live Chat Agents
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat software which helps small businesses deliver instant answers and convert more leads.
You’re not going to find anything crazy with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it rather simple to communicate with customers who want answers fast.
So let’s have a deeper look to the live chat platform to know who it’s best for and all of those attributes are impressive.
Pure Chat is a live chat software which lets users communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally favorable evaluations. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches to a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive review of Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a purchase within moments of communicating through the program. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their goods without the usage of phone calls.
Most Useful Negative User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out without notifications. He clarified that making it hard to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time depends on how well you can track your visitors. By way of instance, if you’re sitting on the Chat backend you’ve got the ability to view which users are browsing your site in real time. So if someone is considering a pair of sneakers you sell on your website, you understand precisely what to begin speaking about, and you have the tools for creating canned answers for specific parts of your site. Live Chat Agents
The obvious beginning to this review is the actual chat interface. Does it feel useable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees all of the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks come in real time ), but it also lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you can schedule when you’re offered for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box appears like before, during and following the dialog. Don’t hesitate to change about colors, set causes for when the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for people who would like to handle live chats while on the move. For example, if you have to leave the workplace but still want to provide the best support on the market, you won’t have to worry about it using a mobile program.
Pretty much all of the features that you would find on the regular dashboard are carried over to the cellular apps. You have settings for actually executing the chats, along with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who’s on your site in real-time. Your customer support is constantly handled, since it works like texting from the cell phone.
The coverage is one of the strongest parts of Chat, because it not only provides you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions about your employees or to determine which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other options you will find for live chat. By way of example, a blog is supplied for studying about updates and tips, while the Guides page is full of advice on the best way to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete most of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and on the web site for all plans. Live Chat Agents
Pure Chat doesn’t have a free trial. But you do not need one at all, because the company offers a solid free plan you could continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of characteristics that you don’t get together with the free bundle.
Let’s take a look at what plans you can Pick from:
Free — For $0 you receive support for a single user, 1 site, boundless chats per month, per 1 day discussion history and native mobile programs.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats each month, per 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the former plan and support for ten consumers, five websites, an infinite chat history and also the capacity to eliminate the Pure Chat branding.
We like the Free plan for people simply testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to receive all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat program can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that may help you keep down expenses. In this article, we share with you a few answers from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who aren’t pleased with their services. Read the following instructions to learn the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to customers’ queries from anyplace.
When deciding upon a live chat program, it’s essential that the software integrates with other software your business is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store may benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is great for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with large aid teams. Live Chat Agents