Summary Live Chat Api For Website
Let Us start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Live Chat Api For Website
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox part, accessible from the app’s sidebar — there land each of the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When conversing with your Customers you can quickly check their information this convenient little attribute is put on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about all of the people on our site.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to see exactly what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick answer or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and another one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Live Chat Api For Website
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their website they’re saying:”Chat is convenient for accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can receive your responds right for their Facebook. In regards to you as an agent, Jivo will not make you switch between the apps to reply. All messages from social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time searching through your shop on cellular, they will definitely find it very convenient.
In case that is not enough, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer service.
Concerning the design, The entire website looks really nice and I can even say that UX does not lack in that department. There is one thing which confused me though: when I had been on the main websiteI clicked on the conversation window three days, until I realized that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I wanted something, there was always someone online discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a standard live chat solution, it actually does come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re Excellent in what they provide, and I think They will be scaling and providing different plans using a wider selection of features To meet their future clients. Live Chat Api For Website