Why Select Crisp? Live Chat App
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right decision for your company and startup too. You may understand how to compare live talks and that metrics might be significant for you also. Live Chat App
How was that selection made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which shifted their focus from a live chat to an”all in one company suite”. Their live chat still functions, but metrics that are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity as well as the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans that this is common), also here the cost scaling was intriguing. All live talks we tried had this feature, a few at higher price tagsothers combined with a badly implemented search feature, and so the background was not available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can’t limit on the connections we make because we really want to make contact with all of them. Endless contacts was what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is enormous! They think the same way we do at Storyblokwe don’t wish to restrict the consumer to the usage of this machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those causes are a good method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This component can be found in most options we tested and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics those live chats offer. In all honesty, we’re not sending many emails, because we also hate spam on our side. So we want to send certain mails to particular target groups and again: we really enjoy the execution in the Crisp customer. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Intriguing, it is something you can control. You could choose one account for the entire group (which is cheap with most solutions), or you could go for one chair for every team member. Since we like to get this personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We’ve started to compare the first paid plan against most of the high tier programs to observe the way the price scales again. The greatest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Live Chat App
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We don’t actually use integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and function with Slack. We tested some of them and most are actually working quite well. We found one which has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp really Ships with the focus on that chat experience for your customers. That is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The past few things you saw that we compared the lower tier programs and feature together with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”end” and those attribute we did not need but would need to cover. We are glad to state we think we have the very best match for us, perhaps it will fit as well for you. We saw that the list of 8 aspects above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We might have had exactly the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of customers that are searching for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are glad we made that choice. In case you’ve got a query or wish to inform us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Live Chat App