Overview Live Chat App Download Free
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their emblem and green background instantly made me feel calm. Well played, JivoChat! Live Chat App Download Free
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential clients like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are nonetheless left. Here’s a quick preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox section, available in the app’s sidebar — there territory all the incoming requests from the clients. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little attribute is put on the correct and it’s useful when targeting your clients’ needs. What is more, below we have site visitors section, informing us about all the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to find out what a user writers to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they want to chat, fast reply or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it’s not very scalable. You’ve only two plans: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on what you require. Live Chat App Download Free
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people could leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not make you change between the apps to answer. All messages from social networks appear directly in the JivoChat desktop or cellular app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on cellular, they will surely find it very convenient.
In case that is not sufficient, They’re throwing an API for developers, which is the whole documentation developers can use if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market just for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that track the quality of your customer service.
Concerning the Plan, The whole site looks very nice and that I can even say that UX does not lack in that department. There’s 1 thing which confused me though: when I had been on the main website, I clicked on the chat window three days, until I understood I need to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always somebody on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are looking for a standard live chat solution, it truly does come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they provide, and I think They will be scaling and supplying different plans with a wider range of attributes To meet their future customers. Live Chat App Download Free