Introduction Live Chat App Download
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a foliage over their logo and green backdrop immediately made me feel calm. Well played, JivoChat! Live Chat App Download
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox part, available from the program’s sidebar — there land all of the incoming requests from the customers. Then, we have a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Clients you can immediately check their information — this handy little feature is put on the right and it is useful when targeting your customers’ needs. What is more, below we have website visitors department, informing us about each of the people on our site.
Speaking of traffic Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, fast reply or ignore (that, naturally, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on your needs. Live Chat App Download
A Wonderful addition that they Provide is that which they call a Callback attribute. What it does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, so the customer can receive your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop and/or mobile program.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your customers are spending a lot of time browsing through your store on cellular, they will surely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, that’s the whole documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the quality of your customer service.
In terms of the Plan, The entire site looks really nice and that I may also say that UX doesn’t lack in that section. There’s 1 thing which confused me though: when I had been on the primary websiteI clicked on the conversation window three days, before I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its job. For businesses who’re looking for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They’ll be scaling and providing other plans using a larger selection of features To meet their future clients. Live Chat App Download