Intro Live Chat App Download
There is no motive live chat shouldn’t be easy. Live Chat App Download
It is about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops offer you a far too intimidating interface with tools that are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small companies deliver instant replies and convert more leads.
You are not going to find anything crazy with this tool, but that’s the glory of this. The pricing is simple. The features are simple, and the total interface makes it quite easy to communicate with clients who need answers quickly.
So let us take a deeper look into the live chat system to know who it is ideal for and which of the features are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, full chat history, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and decided that it’s generally favorable ratings. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is simple to set up and navigate because of its user-friendly interface. They also like the way the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd said they have been able to persuade customers to commit to a purchase within moments of communication through the program. He also likes the way the tool supplies them with a way to answer clients’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting conversations at the right time depends on how well you may monitor your visitors. For example, if you’re sitting on the Pure Chat backend you’ve got the capability to view which users are browsing your website in real-time. So if somebody is considering a pair of shoes you sell on your site, you understand precisely what to start speaking about, and you even have the tools for creating canned responses for certain components of your website. Live Chat App Download
The obvious beginning to this review is the actual chat interface. Does this feel useable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your website before, the representative about the backend sees each of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats arrive in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you are available for chatting so that customers know when you’re online.
Implementing a chat box on your site only requires a quick copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box appears like before, during and following the conversation. Feel free to modify about colours, set causes for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You have the opportunity to go with the default stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for people who’d love to handle live chats while on the go. By way of example, if you need to leave the workplace but still wish to give the best support on the market, you won’t need to worry about it with a mobile program.
Pretty much all the features that you would find on the normal dashboard are taken over to the mobile apps. You have settings for actually executing the talks, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when viewing who’s on your site in real time. Your customer support is constantly handled, as it works like texting from the cell phone.
The coverage is one of the strongest sections of Pure Chat, because it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your staff or to determine which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you’ll find for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is full of advice on the best way to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you an idea of what other men and women are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to have to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are possible and they also offer email service in-app and on the web site for many programs. Live Chat App Download
Pure Chat does not have a free trial. But you do not want one at all, because the company offers a solid free plan you can continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of features you don’t get with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, per one day chat history and native cellular apps.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five customers, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the previous plan and support for ten users, five sites, an infinite chat history and the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools which may help you keep expenses down. In this report, we share with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read the following directions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it’s essential that the software integrates with other applications your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with large support groups. Live Chat App Download