Summary Live Chat App For Facebook
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Live Chat App For Facebook
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey with this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s quite neat. There’s the Inbox part, accessible in the program’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a segment invisibly, where you can view your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their information this convenient little attribute is put on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors department, informing us about each the folks on our website.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the right bottom, asking if they wish to chat, fast reply or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable chat in 20 languages, various programs (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it’s not very scalable. You’ve only two strategies: one is very basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on what you require. Live Chat App For Facebook
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that visitors could leave you their amount and you’ll be able to call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your possible leads later.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t force you to change between the apps to answer. All messages from social networks appear directly in the JivoChat desktop or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it rather convenient.
If that is not sufficient, They are throwing an API for programmers, which is the whole documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market just for 4 years — and this thing takes resources and time.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports that track the quality of your customer service.
In terms of the design, The entire site looks very nice and I can even say that UX doesn’t lack in that department. There is 1 thing which confused me though: when I had been on the primary site I clicked on the conversation window three days, before I realized that I want to click exactly on”Chat with us. We are online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always somebody online chat!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a basic live chat option, it truly does come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I think They’ll be scaling and providing other programs with a wider selection of features To satisfy their future customers. Live Chat App For Facebook