Why choose Crisp? Live Chat App For Website
In this article I’ll cover our Experience with Crisp, why we switched, and how you can make the perfect decision for your business and startup as well. You may know how to compare live chats and which metrics could be significant for you too. Live Chat App For Website
How was that selection made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their attention from a live chat to an”all in one company suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity as well as the pricing appears to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live chats we attempted had that feature, a few at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we make because we actually wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do at Storyblok, we do not want to limit the consumer to the use of this system (eg. Content entries or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those causes are a good way to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in all options we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we should have the ability to send relevant content according to some metrics those live talks offer. To be honest, we’re not sending many mails, because we hate spam on the side. So we want to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of agents
The broker chairs is kinda Intriguing, it is something that you can control. You could choose 1 account for the whole group (which is cheap with most solutions), or you might go for one seat for every team member. Since we want to have this personal approach to our customers the idea of using one accounts for the entire group was dropped instantly. We’ve begun to compare the very first paid program against the majority of the high tier plans to see the way the cost scales . The highest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for analyzing. Live Chat App For Website
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they operate and function with Slack. We analyzed some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a very simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your clients. Which is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you browse The last few points you saw that we compared the lower grade plans and feature with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the expensive”ending” and those feature we did not need but would have to cover. We are glad to say we think we have the best fit for us, perhaps it will fit as nicely for you. We found the list of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does offer, we’d and already do recommend it to all customers that are searching for a live discussion themselves. We’ve upgraded to the Crisp unlimited plan a while ago, and are glad we made that choice. In case you’ve got a question or wish to inform us about your experience with Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Chat App For Website