Introduction Live Chat App
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Live Chat App
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see just how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s quite neat. There is the Inbox part, accessible in the program’s sidebar — there territory all the incoming requests from your clients. Then, we have a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information — this convenient little attribute is put on the right and it is useful when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about all of the people on our site.
Speaking of visitors on Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It permits you to see what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast reply or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, various programs (including mobile and desktop ) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent per month if billed yearly. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have just two plans: one is quite basic and another one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Live Chat App
A nice addition that they Offer is what they call a Callback feature. What it really does is that visitors could leave you their amount and you can call them back at your first convenience. On their site they’re saying:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on chat. You may easily get back in contact with your potential leads later.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right for their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a lot of time searching through your store on cellular, they will surely find it rather convenient.
In case that’s not enough, They’re throwing an API for developers, that’s the entire documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they have been on the market just for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports that track the level of your customer service.
Concerning the Plan, The entire website looks really nice and I can even say that UX does not lack in that department. There’s one thing which confused me when I was on the main site , I clicked on the chat window three days, before I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who are looking for a basic live chat option, it truly does come for a reasonable price.
But don’t take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they provide, and I believe They’ll be scaling and supplying different programs using a wider range of attributes To meet their future clients. Live Chat App