Overview Live Chat App
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and using live chat which can be found on your own website is a process which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat App
The Live chat program itself is much more involved than your average customer. You will have the ability to observe each of those visitors that are on your website at any given time, as well as their IP address, their referral origin, their regional time, working system and a whole lot more. Though some of the information is going to be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that seems somewhat old fashioned. It seems like it is full of advertisements, except it is just a site edition of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps which you should take, like customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your greeting message and company’s logo. You can also add your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your site’s most important theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats between agents. Another representative can follow the case and reply within seconds. It’s helpful when an agent doesn’t have the knowledge to address the case. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you spell something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Chat App
Provide Support Disadvantages
I am not a avid fan of The appearance of Provide Support port. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it wasn’t the real person talking.
I like brands with personalities. While the lack of character might not have any impact on customer support on your website, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is the ideal alternative or each of the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight in what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the program, you may discover there what you want to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (out of additional operators) can be accessed with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that’s provided. None of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion is to provide this program a download, check it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Live Chat App