Intro Live Chat App
There’s no motive live chat shouldn’t be simple. Live Chat App
It’s about connecting with your customers and providing them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores give you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small businesses deliver instant answers and convert more leads.
You are not likely to locate anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let us have a deeper look to the live chat platform to know who it’s ideal for and which of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it’s normally positive ratings. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review said that the program is simple to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Chat on G2 Crowd stated they have been able to persuade customers to commit to a buy within moments of communicating through the app. He also likes the way the tool provides them with a means to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative review of Pure Chat on Capterra complained about getting timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you can track your traffic. For instance, if you are sitting on the Pure Chat backend you have the capability to see which users are browsing your website in real time. So if someone is considering a pair of sneakers that you sell on your website, you understand exactly what to begin talking about, and you even have the tools for making canned answers for specific components of your website. Live Chat App
The obvious start to this review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees each the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a chat box on your site only takes a quick copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box appears like prior to, during and following the dialog. Feel free to change around colours, set causes for as soon as the chat box pops open and configure the types that you need people to fill out before speaking to you.
You have the opportunity to decide on the default stylings (which is fine,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d love to manage live chats while on the move. For instance, if you have to leave the office but still wish to give the best support on the market, you won’t need to fret about it using a mobile program.
Pretty much all of the features you would find on the regular dashboard are carried over to the cellular programs. You’ve got settings for actually executing the chats, together with setting your availability, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your site in real-time. Your customer service is continually handled, since it functions like texting from the cell phone.
The reporting is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics with time. It is possible to track your customer satisfaction to make decisions about your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. For instance, a site is provided for reading about updates and tips, while the Guides page is filled with information on the best way to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you an notion about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email support in-app and about the web site for many plans. Live Chat App
Pure Chat does not have a free trial. But you do not need one at all, since the provider delivers a strong free plan you can continue to use for as long as you would like. The paid plans are reasonably priced as well, and the monthly payments bring along a broad set of characteristics that you don’t get with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, per one day discussion history and native mobile programs.
Starter — For $20 a month you get support for 2 consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 a month you get everything out of the former plan and service for ten users, five websites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We enjoy the Free program for people just testing out the system, but the genuine operation comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all of the way up to the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools which can help you keep down expenses. In this article, we discuss with you a few responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms and other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ inquiries from anyplace.
When deciding upon a live chat software, it’s essential that the program integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with only a couple of goods and a single rep. The Starter Plan is most likely the most common, although the Development Strategy becomes up there for businesses with large support teams. Live Chat App