Overview Live Chat App Store
Let Us start with JivoChat’s home page. As a big fan of green and all that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Live Chat App Store
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: reductions!
What I enjoyed about the Signing up process is that I could see how many measures are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox section, available from the program’s sidebar — there territory all the incoming requests from your clients. Then, we have a section Chats, where you can view your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their data this handy little attribute is placed on the correct and it is invaluable when targeting your clients’ needs. What is more, below we have site visitors section, telling us about each of the people on our website.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the small pop up on the perfect bottom, asking if they wish to chat, quick reply or ignore (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to five agents. It offers customizable chat in 20 languages, various apps (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it is not very scalable. You have just two plans: one is quite basic and another one might not be enough if you are working with partnerships businesses. But, as always, it all depends on what you require. Live Chat App Store
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their site they’re stating:”Chat is suitable for accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your possible leads later.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo won’t make you change between the programs to reply. All messages out of social networks appear directly in the JivoChat desktop or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will definitely find it very convenient.
If that’s not sufficient, They are throwing an API for programmers, that’s the entire documentation developers can use if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the quality of your customer services.
Concerning the design, The whole site looks very nice and that I may also say that UX does not lack in that section. There is 1 thing that confused me though: when I had been on the primary website, I clicked on the conversation window three days, before I realized I want to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a standard live chat solution, it actually does come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they provide, and I believe They’ll be scaling and providing different programs using a wider range of attributes To satisfy their future customers. Live Chat App Store