Introduction Live Chat Application
Provide Support is a Live Chat Service that may be implemented on websites and operated as a third party customer. There are many customizable facets of the tool, and having live chat available on your own site is a procedure that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Application
The Live chat program is much more involved than your average customer. You’ll have the ability to see each of those visitors which are on your site at any particular time, as well as their IP address, their own referral origin, their regional time, working system and much more. Though some of this information will be much more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any help. They provide 10 days free trial, no credit card needed.
After you install an account, You’re brought to a website which looks a little old fashioned. It seems like it’s full of ads, except it is only a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the next steps which you should take, like customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that fit your website’s main theme.
If you want to match your Site’s style, you are able to customize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to move ongoing chats involving agents. The other agent can follow the situation and reply within minutes. It’s helpful when an agent doesn’t have the knowledge to solve the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the right word. Live Chat Application
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The picture on the home page is a Stock picture which provides you the impression that everything there doesn’t have any personality too. The movie tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might have no impact on customer support on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the ideal option or each of the plans. They provide 3 plans — small business using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info provides you an insight in what customers are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you might find there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be attempted without any cost for 30 days. All features (out of additional operators) can be retrieved with this free time trial period. Provide Support won’t continually harass you if you don’t take advantage of the supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period if you would like to continue from that point. Live Chat Application