Intro Live Chat Application
There’s no reason live chat should not be simple. Live Chat Application
It’s all about connecting with your customers and providing them the best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface using tools that are overkill for such a rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which helps small companies provide instant replies and convert more leads.
You’re not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with customers who want answers fast.
So let’s have a deeper look to the live chat system to know who it is ideal for and all of the features are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it has generally favorable evaluations. We also shared its own available pricing choices.
Overview of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is simple to set up and navigate due to its user friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative inspection said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated they have been in a position to convince customers to commit to a buy within minutes of communication via the app. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Negative User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He clarified that this makes it hard to keep agents who’ve retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the right time is dependent upon how well you can track your visitors. For example, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your site in real time. So if someone is looking at a pair of shoes that you sell on your website, you understand exactly what to start talking about, and you have the instruments for creating canned answers for certain parts of your site. Live Chat Application
The obvious start to this review is the actual chat interface. Does this feel usable for both novices and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your website before, the representative about the backend sees all of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the talks arrive in real time ), but it also lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you can schedule when you are offered for chatting so that customers know when you are online.
Implementing a conversation box on your website only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like prior to, during and after the conversation. Don’t hesitate to change about colors, set triggers for as soon as the chat box pops open and configure the forms that you want individuals to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which can be nice,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who’d like to manage live chats while on the go. For instance, if you need to leave the workplace but still wish to provide the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are taken over to the cellular apps. You have settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer service is constantly managed, since it works just like texting from the phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you’ll discover for live chat. By way of instance, a blog is supplied for studying about updates and tips, while the Guides page is filled with information about the best way to sell online, the way to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email service in-app and on the website for all programs. Live Chat Application
Pure Chat does not have a free trial. But you do not want one at all, since the company delivers a solid free plan that you can continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a wide set of features you don’t get together with the free bundle.
Let us take a look at what programs you can choose from:
Free — For $0 you receive support for one user, one site, unlimited chats each month, per one day discussion history and native cellular apps.
Starter — For $20 a month you get support for two users, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything out of the previous plan and service for ten users, five websites, an unlimited chat history and the capacity to remove the Chat branding.
We like the Free program for people just testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only gripe I have is that you have to get all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can assist you in keeping down expenses. In this report, we share with you a few responses from small business owners who use these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that are not satisfied with their services. Read these instructions to learn the cancelation terms along with other details.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When choosing a live chat software, it’s important that the software integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and tiny operations with just a couple of products and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for companies with big aid teams. Live Chat Application