Introduction Live Chat Assistance
Provide Support is a Live Chat Service that can be implemented on sites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and using live chat available on your site is a procedure that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Assistance
The Live chat program itself is much more involved than your normal client. You’ll be able to see each of those visitors that are on your site at any given time, as well as their own IP address, their referral source, their regional time, working system and much more. While some of the information is going to be a whole lot more valuable than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You are attracted to a site that looks a little old fashioned. It looks like it’s full of ads, but it’s only a site version of ProvideSupport. If you won’t let this disturb you too much, you may read the next steps which you should take, like customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If you want to match your own Website’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing chats involving agents. Another agent can follow-up the situation and reply within minutes. It is helpful when an agent doesn’t have the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Live Chat Assistance
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the home page is a Stock picture which gives you the impression that everything there doesn’t have any character as well. The video tutorial I saw felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character might not have any effect on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four Kinds of Payments, each month every two weeks, every six months and yearly. Paying annually is the ideal alternative or each the plans. They provide 3 plans — small company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info gives you an insight in what customers are looking for. You’ve got a lot of customization options that you can use in your chat.
If you are not bothered by A little old expression of the program, you might discover there what you need to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted with no price for 30 days. All features (outside of additional operators) could be accessed with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and service that is provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your website, our very best suggestion would be to give this app a download, try it out for 30 days, and choose in the end of the free period if you would like to keep from there. Live Chat Assistance