Intro Live Chat Assistance
There is no reason live chat should not be simple. Live Chat Assistance
It’s about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for internet shops offer you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small companies deliver instant answers and convert more leads.
You’re not going to find anything mad with this particular tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with customers who need answers quickly.
So let’s take a deeper look into the live chat system to know who it is ideal for and which of the features are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its features include unlimited brokers, boundless chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and determined that it’s normally favorable evaluations. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is easy to setup and navigate because of its user friendly interface. They also like how the tab switches to a email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated they were able to convince customers to commit to a purchase within moments of communicating via the app. He also likes how the tool supplies them with a means to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He clarified that making it difficult to keep agents who have retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you may monitor your visitors. By way of instance, if you are sitting on the Pure Chat backend you have the ability to see which users are surfing your website in real time. So if somebody is considering a pair of sneakers you sell on your site, you understand precisely what to begin speaking about, and you even have the instruments for creating canned answers for specific components of your site. Live Chat Assistance
The obvious start to this review is the actual chat interface. Does it feel usable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they have been to your website before, the representative on the backend sees all of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks arrive in real-time), but in addition, it allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box looks like prior to, during and following the conversation. Feel free to modify around colors, set causes for when the chat box pops open and then configure the types that you want individuals to fill out before talking to you.
You’ve got the chance to go with the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would love to handle live chats while on the move. By way of example, if you need to leave the office but still want to provide the best support on the market, you won’t have to fret about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile apps. You have settings for actually executing the talks, together with setting your accessibility, managing transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who’s on your website in real-time. Your customer support is constantly handled, since it works just like texting from the cell phone.
The coverage is just one of the strongest sections of Chat, since it not only gives you the functionality for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than some of the other options you’ll find for live chat. By way of instance, a blog is supplied for studying about updates and tips, while the Guides page is full of information on the best way to sell online, how to handle rude customers, how to get more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the support team are potential and they also provide email service in-app and on the web site for many programs. Live Chat Assistance
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the provider offers a strong free plan you could continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of characteristics you don’t get together with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you get support for a single user, 1 site, boundless chats each month, per one day discussion history and native cellular apps.
Starter — For $20 a month you get support for two users, two websites, unlimited chats each month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the previous plan and service for five users, three websites and 90 days of chat history.
Growth — For $100 a month you receive everything from the former plan and support for ten consumers, five websites, an infinite chat history and the capacity to remove the Chat branding.
We like the Free plan for individuals simply testing out the system, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to get all of the way up into the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can assist you in keeping expenses down. In this report, we share with you some responses from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t satisfied with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
When choosing a live chat software, it is essential that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and small operations with only a few goods and a single rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with large aid groups. Live Chat Assistance