Introduction Live Chat Benchmarks
Provide Support is a Live Chat Service which can be implemented on sites and operated remotely as a third party customer. There are many customizable aspects of the particular tool, and having live chat available on your website is a process which may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Benchmarks
The Live chat program is much more involved than your average client. You will have the ability to see each of the visitors which are on your site at any given time, as well as their own IP address, their referral source, their regional time, operating system and much more. Though some of the information will be a whole lot more valuable than the rest, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They offer 10 days free trial, no credit card needed.
After you install an account, You are attracted to a website that seems a little old fashioned. It looks like it is full of advertisements, except it is only a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. You can also add your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If you want to match your Website’s style, you can customize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a spot where a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing chats involving agents. The other agent can follow the situation and answer within seconds. It’s helpful when an agent does not possess the knowledge to address the instance. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Live Chat Benchmarks
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The video tutorial I saw felt automated, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality here might have no effect on customer service on your site, it definitely discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every 2 months, every six months and yearly. Paying annually is your best option or each the plans. They offer 3 plans — small company with 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information provides you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the program, you might find there what you need to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All features (outside of further operators) could be retrieved with this free time trial period. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from there. Live Chat Benchmarks