Overview Live Chat Best Practices
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable facets of the tool, and having live chat which can be found on your own site is a process which can be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Best Practices
The Live chat program is a great deal more involved than your normal client. You will be able to observe every one of the visitors that are on your site at any particular time, in addition to their IP address, their referral source, their regional time, working system and much more. Though some of this information will be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You’re brought to a site that looks a little old fashioned. It seems like it is packed with ads, except it’s only a site version of ProvideSupport. If you wont let this bother you too much, you can read the next steps that you ought to take, like customizing your chat messenger window, add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your Site’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions between agents. Another agent can follow-up the situation and answer within seconds. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Chat Best Practices
Provide Support Cons
I am not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character too. The movie tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character might not have any impact on customer service on your site, it certainly discourages people like me by using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and yearly. Paying annually is the best alternative or all of the plans. They provide 3 plans — little business using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information gives you an insight in what clients are looking for. You have a lot of customization options that you may use in your chat.
If you are not bothered by A little old look of the application, you might find there what you need to provide customer support to your clients.
Free Trial Period
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of further operators) can be retrieved with this absolutely free time trial interval. Provide Support won’t always harass you if you don’t take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and support that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to keep from there. Live Chat Best Practices