Introduction Live Chat Bot
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party client. There are lots of customizable facets of this tool, and having live chat which can be found on your own site is a procedure that may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Bot
The Live chat app itself is much more involved than your average client. You will have the ability to see every one of those visitors that are on your website at any given time, as well as their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this info is going to be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website which looks somewhat old fashioned. It seems like it is packed with advertisements, except it is only a site edition of ProvideSupport. If you wont let that bother you too much, you can read the next steps that you should take, like customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s picture so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions involving representatives. The other agent can follow the case and reply within minutes. It’s helpful when an agent does not have the knowledge to solve the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you spell something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Chat Bot
Provide Support Cons
I’m not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the home page is a Stock picture which provides you the impression that everything there does not have any character as well. The video tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your site, it certainly discourages people like me from using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four types of Payments, each month every 2 weeks, every six months and yearly. Paying annually is the best alternative or each of the plans. They provide 3 plans — small business using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF file where they given prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the application, you might discover there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (out of additional operators) could be retrieved with this free time trial period. Provide Support will not continually harass you if you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from there. Live Chat Bot