Why Select Crisp? Live Chat Box For Website
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the right choice for your company and startup as well. You will know how to compare live chats and which metrics might be significant for you also. Live Chat Box For Website
How was that choice made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the benefit. Our decision was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans this is common), here the price scaling was intriguing. All live talks we tried had this attribute, some at higher price tags, others together with a poorly executed search feature, and so the history wasn’t accessible. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will talk with us?” – and that was wrong – we made that mistake once. We can not restrict on the connections we create because we really want to earn contact with them all. Unlimited contacts was what we were looking for (in a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – that is enormous! They think the same way we do at Storyblok, we do not wish to limit the user to the usage of the system (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for over 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most solutions we tested and largely available in the first paid program.
Possibility to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send relevant content based on some metrics those live chats provide. To be honest, we’re not sending many emails, because we hate spam on our side. Therefore we want to send specific emails to specific target groups and again: we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of brokers
The agent chairs is rather Intriguing, it is something that you can control. You could choose one accounts for the entire group (which can be cheap with most solutions), or you could go for one seat for every team member. Since we like to get that personal approach to our customers the notion of using one accounts for the whole group was dropped immediately. We have started to compare the first paid program against the majority of the high tier plans to see the way the price scales again. The greatest costs we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 agents, which was excellent for analyzing. Live Chat Box For Website
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they operate and function together with Slack. We tested some of these and most are actually working very well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one channel to reply to your users employing a very simple team inbox where you can manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for your clients. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade programs and feature together with the highest tier programs, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months today, and changed from a competition because of the pricey”end” and those feature we did not need but would have to cover. We are glad to state that we think we have the very best fit for us, maybe it will fit as well for you. We found that the listing of 8 facets above is all you want to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the world. We might have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers who are searching for a live discussion . We’ve updated to the Crisp endless plan a while ago, and are glad that we made that decision. In case you have a question or wish to inform us about your adventure with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Live Chat Box For Website