Introduction Live Chat Box For Website
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party client. There are many customizable aspects of the particular tool, and using live chat available on your own website is a process that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Live Chat Box For Website
The Live chat app itself is much more involved than your normal customer. You’ll be able to see each of those visitors that are on your website at any given time, in addition to their own IP address, their referral source, their local time, working system and a whole lot more. While some of this info will be a whole lot more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be in need of any help. They offer 10 days free trial, no credit card required.
After you install an account, You are attracted to a site that seems a little old fashioned. It looks like it is packed with advertisements, but it is just a website edition of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps that you ought to take, like customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s emblem. You can also put in your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with colour schemes and styles that fit your site’s main theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . It is also possible to find a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing discussions between representatives. The other agent can follow-up the case and answer within minutes. It is helpful when an agent doesn’t possess the knowledge to solve the instance. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Live Chat Box For Website
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The image on the home page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of personality here might have no effect on customer service on your site, it definitely discourages individuals like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four Kinds of Payments, every month every 2 months, every six months and annually. Paying annually is the best alternative or all of the plans. They provide 3 plans — little company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight in what customers are looking for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A little old expression of the application, you may discover there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of further operators) could be accessed with this absolutely free time trial period. Provide Support won’t always harass you if you don’t take advantage of their offer, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this program a download, check it out for 30 days, and choose at the end of the free period if you’d like to keep from there. Live Chat Box For Website