Introduction Live Chat Box Html Code
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of this tool, and having live chat which can be found on your site is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Box Html Code
The Live chat program is much more involved than your average client. You will have the ability to see every one of the visitors that are on your website at any particular time, as well as their IP address, their referral source, their regional time, working system and a whole lot more. Though some of the information is going to be a whole lot more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You’re attracted to a site that seems somewhat old fashioned. It seems like it’s packed with ads, except it’s only a site edition of ProvideSupport. If you wont let that disturb you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message and company’s emblem. You can also add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If You Would like to match your own Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving agents. The other representative can follow the situation and reply within seconds. It is helpful when an agent does not possess the knowledge to solve the instance. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Chat Box Html Code
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I overlook that the personalization when it concerns the whole site. The image on the main page is a Stock image which provides you the belief that everything there does not have any character too. The video tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality might have no impact on customer service on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your best alternative or each of the plans. They provide 3 plans — small company with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real time visitor info provides you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your chat.
If you are not bothered by A little old expression of the application, you might discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of additional operators) can be retrieved with this free time trial interval. Provide Support will not always harass you if you don’t take advantage of their offer, either, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion would be to give this app a download, check it out for 30 days, and choose in the end of the free period if you’d like to keep from that point. Live Chat Box Html Code