Introduction Live Chat Box
There is no motive live chat shouldn’t be easy. Live Chat Box
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet shops give you a far too intimidating interface with tools which are overkill for such a basic support medium.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small businesses deliver instant replies and convert more prospects.
You are not going to locate anything crazy with this tool, but that is the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with customers who need answers fast.
So let us have a deeper look into the live chat platform to understand who it’s ideal for and all of those features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, complete chat background, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s normally positive evaluations. We also shared its own available pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the app is simple to setup and navigate because of its user-friendly interface. They also enjoy how the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said they were in a position to convince customers to commit to a purchase within minutes of communicating through the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Negative User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that making it hard to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. By way of instance, if you are sitting on the Chat backend you have the ability to view which users are surfing your website in real time. So if someone is considering a pair of sneakers you sell on your website, you know exactly what to begin talking about, and you have the tools for making canned responses for certain components of your website. Live Chat Box
The obvious start to this review is that the actual chat interface. Does this feel usable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees each of the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (where the chats arrive in real-time), but it also lets you see previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like before, during and after the conversation. Don’t hesitate to change around colours, set triggers for when the chat box pops open and configure the forms that you need people to fill out before speaking to you.
You have the opportunity to go with the default option stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the go. By way of instance, if you need to leave the workplace but still wish to give the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all the features you would find on the normal dashboard are carried over to the mobile programs. You have settings for actually carrying out the talks, along with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your website in real time. Your customer service is constantly handled, since it works like texting from the cell phone.
The coverage is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting reports, but it provides amazing graphs and vision for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other solutions you will discover for live chat. By way of instance, a site is supplied for studying about updates and suggestions, while the Guides page is full of advice about the best way to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you an notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also provide email service in-app and about the web site for all plans. Live Chat Box
Pure Chat doesn’t have a free trial. But you don’t want one at all, because the provider offers a strong free plan you can continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of features you don’t get with the free bundle.
Let us take a look at what plans you can choose from:
Free — For $0 you receive support for a single user, one website, unlimited chats each month, per one day discussion history and native mobile apps.
Starter — For $20 per month you receive support for 2 consumers, two websites, unlimited chats per month, per 30 day chat history, native mobile apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the former plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the previous plan and support for ten consumers, five websites, an infinite chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for people just testing out the machine, but the genuine operation comes into play when you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat program can enhance your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that may assist you in keeping expenses down. In this report, we discuss with you a few responses from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t pleased with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
When deciding upon a live chat program, it’s important that the program integrates with other software your company is now using. Here is a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with big aid teams. Live Chat Box