Intro Live Chat Button
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are many customizable aspects of this tool, and having live chat available on your site is a procedure which may be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Button
The Live chat program itself is much more involved than your average customer. You will have the ability to see every one of the visitors that are on your website at any given time, as well as their IP address, their referral origin, their regional time, operating system and much more. Though some of this information will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a site which seems somewhat old fashioned. It seems like it’s packed with ads, except it’s only a website version of ProvideSupport. If you won’t let that bother you too much, you may read the next steps that you should take, such as customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your website’s main theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to move ongoing discussions between agents. Another representative can follow-up the case and answer within minutes. It is useful when an agent does not possess the knowledge to address the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you are on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Chat Button
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support port. I overlook the personalization when it comes to the whole website. The picture on the home page is a Stock image which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of character might have no effect on customer service on your site, it definitely discourages people like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your ideal option or all the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information gives you an insight into what clients are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the application, you may find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of additional operators) could be accessed with this free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their supply, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion is to give this program a download, try it out for 30 days, and choose at the end of the free period if you would like to keep from there. Live Chat Button