Why Select Crisp? Live Chat By
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the right decision for your business and startup too. You will know how to compare live chats and which metrics could be significant for you also. Live Chat By
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had this feature, a few at higher price tagsothers combined with a poorly executed search feature, and so the background wasn’t available. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a reasonable price tag, but also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can’t limit on the contacts we make because we actually wish to make contact with all of them. Unlimited contacts was what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is huge! They believe the same way we do at Storyblok, we do not want to restrict the consumer to the usage of the system (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you select a plan and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we tested and mainly available in the very first paid program.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live chats offer. To be honest, we are not sending many mails, because we hate spam on the side. So we like to send certain emails to specific target groups and again: we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent seats is kinda Interesting, it is something that you can control. You could choose 1 account for the whole team (which is cheap with most solutions), or you could go for a single chair for each team member. Since we like to get this personal approach to our clients the notion of using one accounts for the whole group was dropped instantly. We have started to compare the first paid plan contrary to the majority of the high tier plans to observe how the price scales again. The highest prices we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for analyzing. Live Chat By
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools – so we focused on how they work and perform with Slack. We tested some of these and many are actually working very well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a very simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you saw that we contrasted the lower tier programs and attribute together with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”end” and those attribute we did not need but would have to cover. We are glad to say we think we got the very best match for us, maybe it will fit as nicely for you. We found that the listing of 8 aspects above is all you want to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all around the world. We might have had the exact same experience with other live discussions too, but the price tag combined with the attribute set Crisp does offer, we would and already do recommend it to all of clients who are looking for a live chat themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful that we made that decision. If you’ve got a question or want to inform us about your experience using Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Live Chat By