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There’s no reason live chat shouldn’t be easy. Live Chat By
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops offer you a far too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small companies deliver instant answers and convert more leads.
You’re not going to locate anything mad with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather simple to communicate with clients who want answers fast.
So let’s have a deeper look into the live chat platform to understand who it is best for and all of those features are most impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, complete chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has generally favorable evaluations. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the app is easy to setup and navigate due to its user friendly interface. They also enjoy how the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users that gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
An individual who left a favorable review of Chat on G2 Crowd stated that they have been in a position to persuade customers to commit to a buy within minutes of communication via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the use of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that making it hard to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the right time depends on how well you may monitor your visitors. By way of instance, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your site in real time. So if someone is considering a pair of sneakers that you sell on your website, you understand precisely what to begin speaking about, and you have the tools for making canned answers for specific parts of your site. Live Chat By
The obvious beginning to this particular review is that the actual chat interface. Does this feel usable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your website before, the agent about the backend sees all of the customer information and interactions that have occurred in the past. It works just like an instant messenger, (where the talks arrive in real-time), but it also lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes from, and you can schedule when you are offered for chatting so that customers know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box looks like prior to, during and following the dialog. Don’t hesitate to modify around colors, set triggers for as soon as the chat box pops open and configure the forms that you need individuals to fill out before talking to you.
You have the opportunity to decide on the default stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would like to manage live chats while on the go. By way of example, if you need to leave the office but still want to give the best support on the market, you won’t need to worry about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all carried over to the cellular apps. You’ve got settings for actually executing the talks, along with setting your accessibility, handling transcripts and more. This gives you a small boost of confidence as it isn’t important where you are when seeing who’s on your website in real-time. Your customer service is continually managed, since it functions just like texting from the cell phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the performance for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics over time. It is possible to monitor your customer satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is filled with advice on how to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks like you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email service in-app and about the website for all plans. Live Chat By
Pure Chat doesn’t have a free trial. However, you do not need one at all, because the provider offers a solid free plan you could continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get with the free package.
Let’s Look at what programs you can choose from:
Free — For $0 you receive support for one user, one website, unlimited chats each month, per one day discussion history and native mobile apps.
Starter — For $20 per month you receive support for two consumers, two sites, unlimited chats each month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the previous plan and support for ten users, five sites, an infinite chat history and the capacity to eliminate the Chat branding.
We like the Free plan for individuals simply testing out the machine, but the genuine functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Settlement — Addressing a customer’s concern at the very first point of contact is a key performance indicator. Check out this guide to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools that may help you keep expenses down. In this article, we share with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t satisfied with their services. Read these instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it’s essential that the program integrates with other applications your company is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from this kind of easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and small operations with just a few products and one rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for companies with big support groups. Live Chat By