Summary Live Chat Code For Website
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Live Chat Code For Website
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — all that in actual time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up process is that I could see just how many measures are still left. Following is a fast preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is quite neat. There’s the Inbox section, accessible from the app’s sidebar — there territory each of the incoming requests from your customers. Then, we’ve got a section Chats, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can quickly check their information this convenient little attribute is put on the right and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors section, telling us about all of the folks on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, fast answer or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have just two plans: one is very basic and another one may be insufficient if you’re working with enterprises businesses. But, as always, it all depends on your needs. Live Chat Code For Website
A nice addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they’re saying:”Chat is suitable for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you change between the apps to reply. All messages from social networks appear right in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which lets you add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, that’s the whole documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they’ve been on the market just for 4 years — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports that monitor the quality of your customer services.
In terms of the Plan, The whole site looks really nice and I may even say that UX does not lack in that section. There is 1 thing that confused me though: when I was on the primary site I clicked on the chat window three days, before I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that whenever I needed something, there was always somebody on chat!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For companies who’re searching for a basic live chat solution, it actually will come for a reasonable price.
But don’t take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or maybe it is going to be just perfect For you? I think that they’re really good in what they offer, and I believe They will be scaling and supplying different plans with a wider selection of features To meet their future customers. Live Chat Code For Website