Overview Live Chat Code
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are many customizable aspects of this tool, and having live chat which can be found on your website is a procedure that can be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Code
The Live chat app is a great deal more involved than your normal client. You will have the ability to see every one of the visitors that are on your site at any given time, in addition to their own IP address, their own referral source, their local time, operating system and a whole lot more. While some of the info will be much more valuable than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card required.
After you install an account, You’re attracted to a website that seems somewhat old fashioned. It seems like it’s packed with ads, but it’s only a site edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, like customizing your conversation messenger window, add chat buttons for your emails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s main theme.
If You Would like to match your Site’s style, you are able to customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions between agents. Another representative can follow-up the situation and answer within seconds. It’s helpful when an agent doesn’t have the knowledge to address the case. Due to moving chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the best word. Live Chat Code
Provide Support Cons
I’m not an avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole site. The picture on the main page is a Stock picture which gives you the impression that everything there does not have any personality as well. The movie tutorial I watched felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the lack of personality might have no effect on customer support on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is the ideal alternative or all of the plans. They offer 3 plans — little business using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can take a look at the PDF file in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real time visitor info gives you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old look of the program, you might find there what you need to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no price for 30 days. All features (outside of further operators) could be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their offer, either, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of charging and support that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you are on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Live Chat Code