Summary Live Chat Com
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their logo and green background instantly made me feel calm. Well playedJivoChat! Live Chat Com
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It is a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up procedure is I could see just how many measures are still left. Following is a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, available from the program’s sidebar — there territory all the incoming requests from your clients. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When chatting with your Clients you can quickly check their information — this handy little attribute is put on the correct and it’s invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about all of the folks on our website.
Speaking of visitors Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user authors to you before he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, quick answer or ignore (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it’s not very scalable. You have only two plans: one is very basic and another one might be insufficient if you are working with partnerships businesses. But, as always, it all depends on what you require. Live Chat Com
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their number and you can call them back at your earliest convenience. On their website they are saying:”Chat is suitable for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your possible leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the programs to reply. All messages out of social networks look right in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native programs. If your clients are spending a lot of time searching through your store on mobile, they will surely find it very convenient.
If that is not sufficient, They are throwing an API for developers, that’s the entire documentation developers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market only for 4 years — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is dictated by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which monitor the quality of your customer services.
Concerning the design, The whole site looks very nice and that I can also say that UX does not lack in that department. There’s 1 thing that confused me when I had been on the main site I clicked on the chat window three times, until I understood I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I wanted something, there was always someone on discussion!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re looking for a basic live chat solution, it truly will come for a fair price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They’ll be scaling and supplying other programs using a wider range of attributes To satisfy their future clients. Live Chat Com