Why choose Crisp? Live Chat Companies
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect choice for your business and startup too. You will understand how to compare live talks and that metrics might be important for you also. Live Chat Companies
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we had been in for four months those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. Our decision was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we tried had that feature, some at higher price tagsothers together with a badly executed search feature, therefore the background was not available. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we make because we actually wish to earn contact with them all. Endless contacts was what we were searching for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They believe the identical way we do in Storyblokwe don’t want to restrict the consumer to the use of the machine (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on precisely the exact same website for more than 30 seconds”. Those triggers are a fantastic way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we tested and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. So we want to send specific emails to particular target groups and again: we really like the implementation in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Intriguing, it’s something you can control. You could choose 1 account for the whole team (which can be cheap with most solutions), or you could go for a single chair for each team member. Since we like to get this personal approach to our clients the idea of using one accounts for the whole team was dropped instantly. We have started to compare the first paid program contrary to most of the high tier plans to see the way the cost scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Live Chat Companies
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our resources – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users employing a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. Which is exactly what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we contrasted the lower grade plans and feature with the highest tier plans, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those attribute we did not need but might need to pay for. We’re glad to say that we believe we have the very best fit for us, perhaps it will fit as well for you. We saw the list of 8 aspects above is all you want to find your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had the same experience with other live discussions too, but the price combined with the feature set Crisp does provide, we would and do recommend it to all of clients who are searching for a live chat . We’ve updated to the Crisp endless plan a while ago, and are thankful we made that decision. In case you have a query or wish to inform us about your adventure using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Live Chat Companies