Overview Live Chat Companies
Provide Support is a Live Chat Service that can be implemented on websites and operated as a third party customer. There are lots of customizable aspects of the tool, and using live chat available on your site is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Live Chat Companies
The Live chat program itself is a great deal more involved than your normal client. You’ll be able to observe every one of the visitors which are on your site at any particular time, in addition to their IP address, their own referral origin, their regional time, working system and much more. While some of this info will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a website that looks a little old fashioned. It looks like it is full of advertisements, but it’s just a site version of ProvideSupport. If you wont let that disturb you too much, you may read the next steps that you ought to take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions between representatives. The other agent can follow the situation and reply within minutes. It’s useful when an agent doesn’t have the knowledge to solve the case. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Live Chat Companies
Provide Support Cons
I am not a avid fan of The appearance of Provide Support port. I overlook that the personalization when it concerns the whole site. The picture on the home page is a Stock image which gives you the impression that everything there does not have any character as well. The movie tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your site, it certainly discourages individuals like me from using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four types of Payments, each month every two months, every six months and annually. Paying annually is your best option or each of the plans. They provide 3 plans — small business with 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF document where they specified prices per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real time visitor info gives you an insight in what clients are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A little old look of the program, you might find there what you want to provide customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no price for 30 days. All features (outside of additional operators) can be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the offer, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat option on your website, our best suggestion is to give this program a download, try it out for 30 days, and decide in the end of the free period if you’d like to keep from there. Live Chat Companies