Background Live Chat Comparison
There’s no reason live chat should not be simple. Live Chat Comparison
It is all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that aids small companies deliver instant replies and convert more prospects.
You are not going to locate anything mad with this tool, but that is the glory of this. The pricing is simple. The features are simple, and the overall interface makes it rather easy to communicate with clients who want answers quickly.
So let us have a deeper look into the live chat platform to understand who it is ideal for and which of those attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its features include unlimited agents, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review said that the program is easy to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive overview of Chat on G2 Crowd stated that they were in a position to convince customers to commit to a purchase within minutes of communicating through the program. He also likes how the tool supplies them with a way to answer clients’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He explained that this makes it difficult to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. For example, if you are sitting on the Chat backend you have the ability to see which users are surfing your website in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you understand precisely what to start talking about, and you even have the instruments for creating canned answers for specific parts of your site. Live Chat Comparison
The obvious start to this review is that the true chat interface. Does this feel usable for both beginners and advanced users?
Everything starts by showing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees each the customer information and interactions that have occurred before. It functions just like an instant messenger, (in which the talks come in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes from, and you’ll be able to schedule when you are available for chatting so that clients know when you’re online.
Implementing a chat box on your site only requires a fast copy and paste of some code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the conversation box appears like prior to, during and after the dialog. Don’t hesitate to modify around colors, set triggers for when the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the opportunity to decide on the default stylings (which can be fine,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who’d like to handle live chats while on the move. For example, if you have to leave the office but still wish to give the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are all carried over to the mobile programs. You’ve got settings for actually carrying out the chats, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when seeing who’s on your site in real-time. Your customer support is constantly handled, as it works just like texting from your cell phone.
The coverage is just one of the strongest parts of Chat, because it not only gives you the functionality for exporting reports, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to monitor your client satisfaction to make decisions regarding your staff or to figure out which unruly customers you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are a lot more impressive than some of the other solutions you’ll find for live chat. For example, a site is provided for studying about updates and tips, while the Guides page is filled with information about the best way to sell online, the way to handle rude clients, how to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email service in-app and on the website for all programs. Live Chat Comparison
Pure Chat does not have a free trial. But you do not need one at all, because the provider delivers a solid free plan you can continue to use for as long as you would like. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get together with the free package.
Let us take a look at what programs you can choose from:
Free — For $0 you get support for a single user, one site, unlimited chats per month, a one day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the previous plan and support for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you receive everything out of the former plan and support for ten consumers, five websites, an unlimited chat history and the capacity to remove the Chat branding.
We like the Free program for people just testing out the machine, but the true operation comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all of the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which can help you keep down expenses. In this article, we share with you some answers from small business owners who use these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t satisfied with their services. Read these instructions to find out the cancelation terms and other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.
When choosing a live chat program, it’s essential that the software integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is great for analyzing and tiny operations with just a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for businesses with big support teams. Live Chat Comparison