Summary Live Chat Consultant
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Live Chat Consultant
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and talk to customers visiting your site, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat instrument, all I must do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many steps are nonetheless left. Here’s a quick preview of the last measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is very neat. There is the Inbox section, accessible from the program’s sidebar — there territory all of the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their data — this convenient little attribute is put on the correct and it’s invaluable when targeting your clients’ needs. What is more, below we have website visitors section, telling us about all of the people on our site.
Speaking of traffic on Your website — the”invitation to chat” attribute is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see exactly what a user writers to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they want to chat, fast answer or dismiss (that, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It provides customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it is not very scalable. You have only two plans: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Live Chat Consultant
A Wonderful addition that they Offer is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your earliest convenience. On their website they are saying:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on chat. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as a broker, Jivo will not make you change between the programs to reply. All messages from social networks appear directly in the JivoChat desktop and/or cellular program.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your shop on mobile, they will surely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, which is the entire documentation programmers can use if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry just for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also offer reports that monitor the level of your customer service.
In terms of the Plan, The entire site looks really nice and I may also say that UX doesn’t lack in that section. There’s 1 thing which confused me when I had been on the main site I clicked on the conversation window three times, before I realized I need to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always someone on discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its own job. For companies who are searching for a basic live chat option, it actually will come for a reasonable price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it is going to be just perfect For you? I believe that they are Excellent in what they provide, and I think They’ll be scaling and supplying different programs using a wider selection of features To satisfy their future customers. Live Chat Consultant