Overview Live Chat Consultant
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are lots of customizable facets of this particular tool, and having live chat available on your site is a process that may be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Live Chat Consultant
The Live chat app is a great deal more involved than your average customer. You will have the ability to see each of the visitors that are on your site at any given time, in addition to their IP address, their own referral origin, their regional time, operating system and a whole lot more. Though some of this info is going to be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re attracted to a site which seems a little old fashioned. It seems like it is full of advertisements, but it’s only a site edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps that you should take, like customizing your conversation messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also put in your operator’s image so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that fit your website’s most important theme.
If You Would like to match your own Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving representatives. The other representative can follow-up the case and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the case. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Live Chat Consultant
Provide Support Drawbacks
I am not an avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole site. The picture on the home page is a Stock image which gives you the belief that everything there doesn’t have any character as well. The movie tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the dearth of character might have no impact on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is your ideal option or each the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor information gives you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A little old look of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Option
Live Chat From Provide Support could be tried with no cost for 30 days. All attributes (out of further operators) can be retrieved with this absolutely free time trial period. Provide Support will not continually harass you in the event that you do not take advantage of their supply, either, and charging going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and service that’s provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to give this program a download, check it out for 30 days, and choose in the end of the free period whether you’d like to keep from that point. Live Chat Consultant